Can I really order my cheques from a source other than my bank?
Until Cheque Print came along, only a small handful of suppliers provided business cheques, and no supplier provided a complete line of both business and personal cheques. Finally, you have an alternative.
Will your cheques go through the banks, just like the ones I have now?
Definitely. In fact, we guarantee it. All our cheques have been tested and given two thumbs up by the cheque clearing houses used by all Canadian financial institutions.
Why are your prices lower than our current supplier's?
We strive at all times to be a smart alternative to the national suppliers. We keep our overhead low and pass the savings on to you.
Why do you offer only one level of security cheque stock?
Why should you have to decide how secure your cheques are? We take all possible precautions by using DocuCheck® stock, because we don’t believe in compromising on security. (For a full description of DocuCheck security features, click here.)
Do you print cheques that will work with an ink-jet or bubble-jet printer?
Yes. Although we use the generic term "Laser Cheques", these cheques are printed on an 8.5 x 11" page compatible with laser, ink-jet and bubble-jet printers.
Why do I have to fill out the account verification form for new orders?
We take privacy and security very seriously. When we receive a new order by fax, we have no way of knowing who you are. When you fill out the account verification form, we fax the form to your bank, and they in turn confirm that the information is correct.
How long does account verification take?
We usually receive the information within 1-2 working days.
Do banks mind filling out the account verification form?
Absolutely not. They’re very appreciative that we use this form. Cheque fraud affects everyone, and any measures we employ to help reduce its occurrence is appreciated by all. (Click here to view our Account Verification Form.)
Do I have to know the format of your cheques for my accounting software?
If you're using software with which we're not familiar, we'll request a copy of your existing cheque and match the format exactly - guaranteed.
How do I pay for my cheque order?
For all business and personal cheque orders, we will direct-debit your bank account within one week of completion. If you place an order on a Lawyers Trust account, we can debit your general account; simply provide the details when ordering. For on-line orders you also have the option of using VISA or MasterCard.
What do I do if there's an error on my cheques?
Simply call us and give us the reference number on your re-order form. We'll make the necessary changes and re-run the order.
Why do you re-run business orders at no charge?
For every business order, we call to verify the details of the order. If we make a mistake, we accept the blame and set it straight.
How do I re-order my cheques?
If your order is an exact repeat, you can call us, fax us your re-order form, or e-mail us your order number. If you're making any changes other than colour, quantity or start number, you must go back to your bank to make the changes. Again, we take privacy and security very seriously.
How do I know my business cheques will look the way I want?
Simply request that a proof copy be faxed or e-mailed to you before we print the cheques.
Are your business deposit books imprinted with my company information?
Yes, we imprint our deposit books with your company name, address and account information.
Do you have a cover to hold my deposit book?
We have a stylish black vinyl cover that fits your deposit books perfectly. On the front, you can identify the account details.
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