No Proof Generated
If no proof or confirmation has been generated, we will credit your payment card for the amount of the order, less a service fee of 10% of the order total. You will need to provide us with your payment card number for this transaction, as we do not keep these on file.
Proof and/or Order Confirmation Has Been Generated
If a proof and/or a confirmation have been generated prior to your order being printed, then a credit equal to the order amount less 25% will be credited back to your payment card. You will need to provide us with a payment card number for this transaction, as we do not keep these on file.
Order Has Been Approved, Printed and Shipped
If an order has been approved by the customer and has been printed, then the full amount of the order will be due. No refund or credit will apply. If the customer choses to have Cheque Print prepare and print the new order, then the reprinted order will be charged at a rate of 50% of the original order amount and must be pre-paid prior to a proof being generated.
Return Of Stock Items
Prior authorization must be obtained by the manager in charge for the return of any stock item. If authorization is given to return a stock item, the customer must return the item at their expense. Provided the condition of the returned product is satisfactory, then a credit equal to the order amount less 35% will be given to the customer by means of credit card.
Cheque Print has the sole discretion to choose not to print any orders for any customer that has an outstanding balance on their account.
Shipping is paid for by Cheque Print, with a few exceptions. If the customer requests a rush or non-standard delivery, an extra charge may apply. If we have confirmed the address for delivery with the customer and it does not match Canada Post addresses or the customer contacts Purolator to redirect the delivery to a different address, then an additional charge may apply.
For additional information, read our Payment / Credit Policy >