If Proof Generated and/or Order Confirmation Received:
If a proof is generated and/or a confirmation has been receieved, but prior to your order being printed, then a credit equal to the order amount less 25% will be credited back to your payment card. You will need to provide us with a payment card number for this transaction, as we do not keep these on file.
If Order Has Been Approved, Printed and/or Shipped:
If an order has been approved by the customer and has been printed, then the full amount of the order will be due. No refund or credit will apply. If the customer choses to have Cheque Print prepare and print the new order, then the reprinted order will be charged at a rate of 50% of the original order amount and must be pre-paid prior to a new proof being generated.
Return Of Stock Items
Prior authorization must be obtained by the manager in charge for the return of any stock item. If authorization is given to return a stock item, the customer must return the item at their expense. Provided the condition of the returned product is satisfactory, then a credit equal to the order amount less 35% will be given to the customer by means of credit card.
Cheque Print has the sole discretion to choose not to print any orders for any customer that has an outstanding balance on their account.
For additional information, read our Payment / Credit Policy >
"I would like to thank you for the Amazing fast service! I could not believe how fast my order came. It was my first purchase from ChequePrint and you absolutely have a return customer. Special thanks to Tanya, fantastic customer service. Have a safe and happy holidays. Thank you ChequePrint!"